Support

Questions, problems or ideas — write and you'll get an answer from the person who makes the app.

Contact

Email krille.hagman@gmail.com. Say which device and which version of the app you use (Settings › About), and what you expected to happen.

Common questions

The app says it can't find a home. Home Control shows the homes you have in Apple's Home app. Set one up there first, and allow Home Control to use Home data (Settings › Privacy & Security › HomeKit). Until then you can look around an example home from the tour.

A device shows as connected but doesn't answer. That usually means the home hub (an Apple TV or HomePod) has lost touch with the device's bridge. Try choosing another home hub in the Home app, or restart the bridge.

Do I need a Mac? No. A Mac at home running Home Control can run rules and read your network around the clock, but everything else works on its own.

Home Energy and Home Network. These companion apps show one part of Home Control: energy, the heat pump and the weather, or your UniFi network. Home Energy works on its own. Home Network shows what Home Control on a Mac at home reads from your UniFi gateway. Home Control's unlock opens both.

Weather, network and electricity prices are empty. They need a Netatmo weather station, a UniFi router, or a price area chosen in Settings. Without them, the rest of the app works as usual.